Shipping policy

SHIPPING POLICY
Last updated: October 29, 2026

Thank you for shopping with GoofyMasks. Here is what to expect after placing your order.

1. Order Preparation

Please allow 2–3 days for us to prepare your order before dispatch.

Preparation time is separate from delivery time. During busy periods, preparation may take longer. If we cannot dispatch within the time promised, we will notify you and explain your options.

2. Estimated Delivery

After dispatch, estimated delivery takes 8–12 days.

Please allow time for both:
• Order preparation: 2–3 days
• Delivery after dispatch: approximately 8–12 days

These are estimates, not guaranteed arrival dates. Delivery can be affected by your location, carrier handling, weather, customs clearance, and other disruptions.

If you are ordering for a gift or event, please order ahead.

3. Shipping Charges and Promotions

Available shipping options and any applicable charges are displayed at checkout.

If your order qualifies for a free-shipping promotion, that offer will be reflected at checkout. Promotional shipping offers apply only to the destinations and orders stated in the offer.

4. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation with tracking information to the email address provided at checkout.

Tracking may take time to show its first scan. Updates can also pause while a package moves between facilities or awaits its next carrier scan.

If you have questions about your tracking, email support@goofymasks.store with your order number.

5. Delayed Orders

If your package has not arrived by the end of the estimated delivery window, contact us so we can investigate.

If we cannot ship an unshipped order within the time promised, we will provide an updated dispatch estimate and the option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

6. Lost or Incorrect Deliveries

If tracking suggests your package may be lost, or shows delivery but you cannot locate it, contact us promptly.

Please check the delivery address, mailbox, building reception, and any safe delivery location before contacting us.

We will review the delivery information and work with the relevant carrier. If the package is confirmed lost in transit, we will arrange a replacement or refund, as appropriate.

You do not need to purchase an additional protection plan to receive assistance with a confirmed lost shipment.

7. Shipping Address Changes

Please check your shipping address carefully before completing checkout.

If you notice an error, email support@goofymasks.store immediately with your order number and the correct address.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order is being prepared or has shipped. Additional delivery or reshipping costs may apply if an incorrect address requires a new shipment; we will explain any proposed charges before proceeding.

8. Customs and Import Charges

For international orders, customs clearance may affect delivery times.

Any import duties, taxes, or customs charges not collected at checkout may be payable by the recipient, subject to the destination country’s rules and any terms shown at checkout.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@goofymasks.store.

Please refer to our Refund & Replacement Policy for reporting periods and the information needed to review your request.

10. Contact

Email: support@goofymasks.store

GoofyMasks
Operated by Teduna LLC
525 W Lafayette Blvd
Detroit, MI 48226
United States

This address is our business contact address. Please do not send returns here without instructions from our support team.