FAQ

FREQUENTLY ASKED QUESTIONS

What is GoofyMasks™?

GoofyMasks™ is a novelty fabric balaclava with a funny face printed on it. It covers your head and neck, with an opening that reveals your own eyes and surrounding skin.

It’s for barn hangouts, goofy group photos, and gifts your horse friends will get.

Which designs can I choose?

Choose from Silver Mustache, Gray Hair, and Brown Beard.

Select your preferred design before adding it to your cart. For multi-mask bundles, check the design selected for each mask.

Are the beard, teeth, and cigarette real?

No. The facial hair, wrinkles, teeth, and cigarette imagery are all printed artwork on the fabric. They are not attached objects or real facial features.

What size is it?

The listed head circumference is 55–63 cm / 21.65–24.8 in.

Measure around the widest part of your head, above your eyebrows and ears, before ordering. Fit and print placement can vary between wearers.

Can I wear it with a riding helmet?

Check your helmet manufacturer’s guidance before wearing any additional head covering. Your helmet should retain its correct fit and fastening.

GoofyMasks™ is a novelty accessory, not protective riding equipment.

How long will my order take?

Please allow 2–3 days for order preparation, followed by an estimated 8–12 days for delivery after dispatch.

Preparation and delivery are separate periods. Transit times can vary, so please order ahead for gifts or events.

How can I track my order?

Once your order has been dispatched, we’ll email your tracking information to the address provided at checkout.

If you cannot find the email, check your spam folder or contact support@goofymasks.store with your order number.

What packaging does it come in?

Your mask comes in a branded zip-top plastic pouch.

Clothing, helmets, sunglasses, and other accessories shown in lifestyle images are not included.

How do I wash it?

Follow the care instructions supplied with your mask. If you need help finding the correct instructions, email support@goofymasks.store.

What if my item arrives damaged or defective?

Contact support@goofymasks.store within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos or video where reasonably possible.

If you purchased 30-Day Extended Coverage with your order, the reporting period for eligible defects or damage is extended to 30 calendar days from delivery.

Please read our Refund & Replacement Policy for full details. These reporting periods do not limit your rights under applicable law.

What if I receive the wrong item or my package is lost?

Contact us promptly with your order number so we can investigate.

Assistance with incorrect items, missing items, or confirmed lost shipments does not require the purchase of an optional protection plan.

Can I change or cancel my order?

Email support@goofymasks.store as soon as possible.

We’ll try to help, but changes or cancellations may not be possible once preparation or dispatch has begun. This does not affect any cancellation rights you have under applicable law.

How can I contact you?

Email support@goofymasks.store.

For order questions, include your order number and the email address used at checkout.