Refund policy

REFUND & REPLACEMENT POLICY
Last updated: October 29, 2026

At GoofyMasks, we want your order to arrive correctly and in good condition. If something is wrong, contact support@goofymasks.store with your order number so we can help.

1. Standard 7-Day Defect Coverage

If your item arrives defective or damaged, contact us within 7 calendar days of delivery to request a refund or replacement.

Please provide:
• Your order number
• A description of the problem
• Clear photos or video showing the damage or defect, where reasonably possible
• Photos of the packaging if it was damaged during delivery

You do not need to purchase an additional protection plan to request assistance during this standard 7-day period.

2. Optional 30-Day Extended Coverage

If you purchased the 30-Day Extended Coverage add-on with your order, the reporting period for eligible defects or damage is extended to 30 calendar days from delivery.

This extended coverage:
• Applies to the eligible products in the same order
• Must be purchased with the original order
• Does not cover change of mind, accidental damage, misuse, normal wear, or damage caused after delivery
• Does not replace or limit any rights you have under applicable consumer law

The add-on extends the reporting period. It is not an unconditional satisfaction or change-of-mind guarantee.

3. Incorrect or Missing Items

If you receive the wrong design or your package is missing an item, email us promptly with your order number and photos of what you received.

We will investigate and arrange an appropriate correction. Assistance with an incorrect or incomplete order does not require the purchase of extended coverage.

4. Lost Packages

If your order has not arrived by the end of the estimated delivery window, contact us with your order number.

We will investigate with the relevant delivery service. If the package is confirmed lost in transit, we will arrange a replacement or refund, as appropriate.

Assistance with a confirmed lost shipment does not require the purchase of Shipping Protection or 30-Day Extended Coverage.

5. Situations Not Covered by Our Voluntary Policy

Except where required by applicable law, we do not accept returns or issue refunds for:
• Change of mind or buyer’s remorse
• Selecting the wrong design or quantity when the correct items were supplied
• Minor color differences caused by screen settings or normal print variation that do not make the product defective or materially different from its description
• Items damaged through misuse, alteration, improper care, or accidents after delivery
• Ordinary wear from use

A material difference from the product description is not treated as a minor variation.

6. How We Resolve Approved Claims

Depending on the issue, we may arrange:
• A replacement at no additional cost
• A full refund for the affected item
• A partial refund, if you agree to that resolution

Please contact us before sending anything back. We will tell you whether a return is required and provide the appropriate instructions.

Do not send returns to our business address unless our support team specifically instructs you to do so.

7. Refund Processing

Approved refunds are issued to the original payment method.

We will confirm when the refund has been submitted. The time it takes to appear in your account depends on your bank or payment provider.

8. Your Consumer Rights

These reporting periods describe our voluntary coverage and do not exclude or limit any rights, remedies, or guarantees that cannot be excluded under applicable law.

9. Contact

Email: support@goofymasks.store

GoofyMasks
Operated by Teduna LLC
525 W Lafayette Blvd
Detroit, MI 48226
United States